Returns Policy

POP BOX GIFTS RETURNS POLICY

At Pop Box Gifts, we want you to be 100% happy with your purchase and to be confident that your gift purchase arrives safely and securely.

Our return policy lasts 14 days from the date of receiving your gift box. Please contact us immediately at hello@popboxgifts.com.au if you feel there is cause for an exchange or refund. 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Liability

We take every precaution in ensuring that gifts are packaged safely and securely so that they arrive to you in excellent condition. We use third party providers to deliver our products and are bound by their terms of service. If your item is not delivered on time, is lost or damaged in transit, or we are given the wrong address, we will do all we can to find a suitable outcome.