Returns Policy

POP BOX GIFTS RETURNS POLICY

Refunds and returns are at the discretion of Pop Box Gifts management.

Our return policy lasts 14 days from the date of purchase. Please contact us immediately at hello@popboxgifts.com.au if you feel there is cause for an exchange or refund. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging (box, ribbon, wood wool). We will also need proof of purchase.

Postage of the item/s being returned is at the expense of the customer. Items sent back to us without first requesting a return will not be accepted. We recommend you use a delivery service with tracking. Delivery costs are non-refundable and we are not liable for any damage caused in transit.

Damages and issues 

Please inspect your order upon receiving and contact us at hello@popboxgifts.com.au immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products) and sale items. Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Liability

We take every precaution in ensuring that gifts are packaged safely and securely so that they arrive to you in excellent condition. We use third party providers to deliver our products and you are bound by their terms of service. If your item is not delivered on time, is lost or damaged in transit, or we are given the wrong address, we are not be liable but will endeavour to find a suitable outcome.